At ALOT DIGITAL SOLUTIONS INDIA PRIVATE LIMITED, we strive to provide the highest quality digital services. However, we understand that situations may arise where you may need to cancel an order or request a refund. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds will be processed.
Service Cancellation by the Client: Clients may request the cancellation of any service by providing written notice to our support team at least 30 days prior to the next billing cycle for ongoing services such as website maintenance, SEO, or digital marketing. - For one-time services like Bulk SMS, Voice Call, RCS, or WhatsApp Business API, cancellations must be requested before the service is fully rendered. Once the service has been initiated or completed, cancellations will not be accepted.
We reserve the right to cancel any service at our discretion, especially in cases of non-payment, misuse of services, or violation of our terms and conditions. In such cases, no refund will be provided.
Eligibility for Refunds : Refunds will only be considered for services that have been pre-paid and not yet rendered. - For ongoing services (e.g., SEO, digital marketing), a prorated refund may be provided if the service is canceled before the end of the billing cycle, and no work has been initiated for the period in question.
No refunds will be provided for any services that have already been rendered or for work that has already commenced. - One-time services such as Bulk SMS, Voice Call, RCS, and the WhatsApp Business API are non-refundable once the service has been initiated or delivered.
To request a refund, clients must submit a written request to our support team within 07 days of the service date or payment. The request must include the reason for the refund and any supporting documentation. - Refund requests will be reviewed and processed within 14 business days. If approved, refunds will be issued to the original payment method.
We encourage clients to contact our support team to resolve any issues before initiating a dispute or chargeback with their payment provider. Any chargeback or dispute filed without first contacting our support team will be considered a violation of this policy and may result in the termination of services.
ALOT DIGITAL SOLUTIONS INDIA PRIVATE LIMITED reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Clients are encouraged to review this policy periodically.
For any questions or concerns regarding this Cancellation and Refund Policy, please contact our support team at +91 8080001616 | support@alotsolutions.com.